Mastering Heems
Everything you need to
get started.
From setting up your first booking to managing ongoing arrangements, our guide explains how to use the platform step by step.
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Setting up your account
- Sign up as a family or a carer
- Verify your email
- Complete your profile
Finding the right carer
- Search near your postcode
- Compare rates and vetting
- Send a booking request
Managing bookings
- Pay to secure your booking
- Share the check-in code
- Leave a review afterwards
Video guides
See each step in the app
Short videos filmed on a phone, one task at a time. Pick a video to watch it.
Common questions
Quick answers about booking, paying and cancelling on Heems.