Safety & Trust

    Your safety is our
    non-negotiable.

    We've set clear safety protocols for everyone on the platform. This guide outlines our standards and how you can ensure a safe care environment.

    Verification

    Triple-Verification System

    Every carer on our platform passes through three distinct layers of vetting before they can accept bookings.

    Identity & Legal

    Government-issued ID checks, global sanctions screening, and right-to-work validation reviewed in line with official guidance.

    Professional Background

    Enhanced DBS checks, professional registration codes (NMC/HCPC), and credential validation.

    Reference Analysis

    Manual verification of at least two professional references with a focus on care performance.

    Know the signs

    Safety Red Flags

    Contact Heems support immediately if you notice any of the following behaviour from any participant in the care circle.

    Report a Concern
    Requests for off-platform payment
    Pressure to bypass documentation
    Unprofessional or aggressive communication
    Inconsistency between profile and identity
    Sharing of sensitive platform login details

    Your safety and comfort matter.

    If you ever feel unsafe or uncomfortable, you can report concerns immediately through your dashboard. We review all platform-related issues promptly and may take appropriate action in line with our policies.

    HM

    Heems Management

    Trust & Safety Team

    Built in

    Platform Safety Features

    Panic Button

    One-tap emergency alert in-app

    Face Match

    Biometric check before every session

    QR Check-in

    Verified arrival and departure times

    Incident Log

    Immutable record of all care events